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Cathy Hayward-Hughes

Cathy Hayward-Hughes
Co-owner, President & General Manager

Cathy was born in Alaska and spent her early professional life in the fishing industry. Her first fulfillment successes were with traditional mail-order catalogers. She now leads the way in Internet-based, ecommerce fulfillment as the co-founder and president of Crystal Creek Logistics. Her demonstrated proficiencies include call center management, facilities management, packaging design and development, hiring, catalog development, turnaround management, and customer retention program development.

She enjoys photography, painting, repurposing items into art, and playing soccer.

Contact Cathy Hayward-Hughes

Watch a video on Crystal Creek featuring Cathy Hayward-Hughes.

Mike Bradburn

Mike Bradburn
Co-owner, VP Business Development

Since graduating from Western Washington University, Mike has accumulated over 30 years of experience in sales, marketing and business development. In 2008, Mike chose to pursue the fulfillment industry and hence became Co-founder of Crystal Creek where he is the Vice President of Business Development & Strategic Planning. An entrepreneurial spirit at heart, Mike has found an industry that is evolving, interesting, and ever changing! When not working, Mike can be seen running and mountain biking the many trails of Chuckanut and Blanchard Mountains. Mike also enjoys skiing and traveling.

Contact Mike Bradburn

Lin Nichols

Lin Nichols
VP Information Systems

A self-proclaimed ’Jack of All Trades, Master of None’, Lin enjoys taking on new challenges in all phases of operations and fulfillment. Her job title is deliberately vague as her primary role is to gather info, learn and share info and to distribute info to her colleagues and clients – she says ‘my only job is to make yours easier’. Lin is Crystal Creek Logistics’ first employee and has been on board with Cathy and Mike in this journey almost from the beginning. After earning a BS in Business Administration from Central Washington University, Lin gained business and life skills in a variety jobs from charter fishing deckhand to marketing manager, from retail management to restaurant management. In Lin’s free time she enjoys running, biking, swimming, hiking, and paddling with friends.

Mary Gross

Mary Gross
Director of Client Services

Mary joined CCL not long after its foundation and has been a part of the family ever since. Her background is in business management and she is passionate about helping businesses of all sizes to succeed through project organization and planning and by being a creative partner in solving efficiency puzzles. This creative spirit follows her outside of the office where you will often find her in the kitchen, experimenting with new recipes, or in the shop, building art for her walls.

 

Shelby Cheesman McLeod

Shelby McLeod
Director of Operations

Shelby is a Business Marketing graduate from Western Washington University that came to Crystal Creek in 2010 shortly after her graduation. She grew up in the Pacific Northwest and loves to stay physically and mentally active. Shelby is not afraid to speak her mind and is willing to do what it takes to help the company succeed.

 

Dan Mayhew
Director of Strategic Initiatives

Dan is a passionate leader with an entrepreneurial spirit who develops innovative solutions, strong teams and partnerships. A bit of a data nerd, he is the point person for purchasing, safety and compliance plus many other duties as assigned.  Dan jumped at the opportunity to contribute to a “Certified B Corp” knowing his expertise would benefit not only a successful business but also the greater good.

 

Dana Carrell

Dana Carrell
Training & Account Manager

Dana has a background in project management, business analysis, and process improvement. She enjoys delving into systems to figure out how they work and bringing people together to solve problems. At Crystal Creek, Dana has most enjoyed getting to know her fabulous coworkers and learning all about the incredible products her customers offer. In her spare time, Dana backpacks with her kids, experiments with paleo foods, plays with her beagles, and works in her garden.

 

Patty Bean

Patty Bean
Administrative Director

Patty grew up near Boston and made her way west working for the National Park Service and graduated from WWU with a BS in Geology. After working for the National Park Service for many years, Patty and her husband David moved to Lopez Island and then to Whatcom County to raise their two boys. She has since focused her career in the world of Bookkeeping and Office Management, working with several nonprofits and small businesses. Patty is thrilled to be a part of the Crystal Creek team allowing her to creatively use these skills while working for a sustainability-focused company.

 

Brittany Maben

Brittany Maben
Account Manager

Brittany graduated from Western Washington University with a degree in Business and Sustainability and joined Crystal Creek two years later. She applies her diverse skill set by providing excellent customer service and project management with a knack for detail and organization. Driven by her passion for sustainability and how it applies to modern day business operations, she manages the company’s B Corp certification and environmental initiatives behind the scenes. She spends much of her personal time hiking, camping, riding her bike, or scouring local antique shops for vinyl records. Brittany hopes to contribute to the growth of Crystal Creek’s company culture, and spearhead programs in sustainability, structure, and efficiency.

Raymond Thompson

Raymond Thompson
Richmond Fulfillment Manager

Raymond joined the East Coast Crystal Creek team in Richmond, VA in October of 2013 and was promoted to Supervisor of the operation in October of 2014. He has supervised in the warehouse industry for 10 years complemented by experience in inside sales. Raymond’s strong work ethic and dedication to quality earned him a nomination for Warehouseman of the Year in 2014. When away from work Raymond enjoys spending time with his wife and children. He also spends his spare time volunteering for local organizations including coaching football, baseball and basketball.

 

Sarah Brohl

Sarah Brohl
Sr. Account Manager / Midwest Facility Manager

Sarah joined the Hastings Crystal Creek team in December 2013.  Sarah has a strong background in shipping and administration and enjoys working as part of a team while tackling new challenges with a solution-focused, positive attitude. A few years after earning her degree in her hometown at the University of Northern Colorado, Sarah moved to Nebraska where she has fallen in love with the small-town atmosphere and strong sense of community that Hastings offers. When not at work, she enjoys spending her time with her husband and their three children who share a love of camping, fishing, classic cars, golf and football.

 

Mike Contos

Mike Contos
Reno Facility Manager

Mike Joined the Reno Crystal Creek team in July 2018. He is a graduate of the University of Nevada, Reno and a Nevada native. Mike has a diverse operations background managing for over twenty years in both the private, nonprofit sector and in warehousing and distribution. He loves a challenge, and the feeling of a job well done through collaboration, teamwork, and creative problem solving. Mike feels that his people-centric management style and love of nature and preservation of the environment make Crystal Creek, with its family first culture, an ideal setting to make a living – and to make a difference. Mike loves spending time with his wife and children, especially in the Sierra Nevada mountains. Camping, hiking, swimming, cooking and supporting Nevada athletics are his favorite pastimes.

 

Phil Stockel
Memphis Facility Manager

Phil joined the Crystal Creek team in July of 2020. He is a strong operations professional with decades of experience.  When not working, Phil can be found with his family cheering for the University of Memphis.

 

 

 

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